This episode explores why customer success drives sustained growth, how tool consolidation is reshaping strategies, and why SDRs should embrace cross-selling and upselling.
this episode of The GTM Pack podcast, we interview Guirae Jang, Chief Growth Officer at CIENCE and former Director, Program Delivery at RevShoppe based in Philadelphia, Pennsylvania.
In this conversation, we dig into:
💡 Why customer success & retention is key to sustained growth
💡 What Guirae's seeing in the market around tool consolidation & how leaders can approach change
💡 Why SDRs should now engage in cross-selling & upselling
#sales #salesenablement #saas #b2bsales
